This page includes many of the frequently asked questions that we receive. We hope this quick summary answers your questions.
We know that women and couples have so many questions relating to gynaecology, fertility and pregnancy for their specialists, but we also receive many general questions about referrals, appointments, fees, private health insurance, hospitals and Medicare. Below are some frequently asked questions that we often receive.
If you still have a question please phone us on 07 3332 1999 or send us an email using the contact form below and we will be happy to help you.
Do I need a referral to make an appointment with an Eve Specialist?
Do you offer after hours appointments?
Are my medical records kept private and confidential?
Fees and Insurance
What is your fee structure and billing policy?
Due to the wide range of rebates that private health companies provide, Eve Health does not routinely participate in No Gap schemes as the rebate amount does not always reflect the extensive training and skills of our Eve Health doctors.
How much will my insurance cover?
We also recommend you register for the Medicare Safety Net by visiting the Medicare website www.medicareaustralia.gov.au. If you are eligible for the Medicare Safety Net this may provide you with additional rebates for your out-of-pocket costs for out-of-hospital services for the calendar year.
When should I have my first appointment?
Where do Eve Health obstetricians deliver?
Dr Ben Kroon delivers exclusively at the Wesley Hospital; Dr Paul Conaghan, Dr Tal Jacobson, Dr Rob Butler, and Dr Robyn Aldridge deliver exclusively at the Mater Mothers’ Private Hospital; and Dr Matthew Smith, Dr David Moore, Dr Kellie Tathem and Dr Julie Buchanan offer delivery at both hospitals.
Who do I contact if I need assistance outside of my clinic appointments?
Mater Mothers’ Pregnancy Assessment Centre (PAC)
07 3163 8800.
Wesley Hospital Labour Ward
07 3232 7221.
If you have non-urgent symptoms, please contact the Eve Health Reception team, who will arrange an appointment with your specialist as soon as possible. Phone 07 3332 1999, Monday-Friday 8am-5pm.
What if my chosen specialist is unavailable for my birth?
What fees are associated with your obstetric services?
Please also be aware that additional costs for private hospital accommodation, anaesthetists, paediatricians and other health professionals may be involved in your care. These fees will be billed to you separately by the hospital and other providers.
When should I see a fertility specialist?
If you experience irregular periods, or you are already aware that you have a fertility issue, we recommend seeking advice sooner.
How much will an initial consultation cost?
Limited early and after-hours appointments as well as Saturday appointments are available with some of our fertility specialists. To book a consultation, please phone our friendly team on 3332 1999.
What options are open to us other than IVF?
Your doctor will start by conducting a thorough investigation of any underlying causes for conception difficulties. To do this, our specialists have access to all advanced molecular and genetic assessments available. Our fertility specialists and reproductive endocrinologists can assess and manage all fertility, recurrent IVF and pregnancy loss conditions.
Are your doctors recognised specialists in fertility?
Specialists in Obstetrics and Gynaecology can perform the assessment and management of patients with infertility. Subspecialists in Reproductive Endocrinology and Infertility (CREI) are specifically certified and trained in the assessment and management of patients with infertility, their suitability for pregnancy and the welfare of the unborn child. Subspecialists are able to offer all treatment options and manage all problems, including repeated IVF failure and complex surgery.
In Queensland, there are only four certified subspecialists in Reproductive Endocrinology and Infertility, three of whom – Dr Kroon, A/Prof Yazdani and Prof Hayden Homer – work at Eve Health.
All specialists at Eve Health are annually accredited, reviewed and participate in an active education program. Eve Health is actively engaged in continued medical education and conducts the only accredited subspecialist training program in Reproductive Endocrinology, in addition to the only Advanced Endoscopic Surgery Training Program in the state